At Simple Legumes, we want every order to arrive in excellent condition and for customers to feel confident when purchasing from us.

This Refund & Returns Policy explains the rules applicable to physical book purchases and Digital PDF purchases.

Physical books are sold by Simple Legumes and paid for through Stripe. Digital PDF purchases are processed separately through Paddle, which acts as the Merchant of Record.

If you need assistance, please contact: support@simplelegumes.com

We usually respond within 1–2 business days.

1

Physical Book Returns

This section applies to purchases of the Simple Legumes Paperback and Hardcover editions.

Printed books are shipped from the Czech Republic.

Our return rules differ depending on whether you are:

Nothing in this Policy limits any mandatory rights you may have under applicable consumer protection law.

2

EU Right of Withdrawal

If you are a consumer in the European Union, you generally have the legal right to withdraw from an online purchase of physical goods within 14 days without giving any reason.

For physical goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

If one order contains multiple items delivered separately, the applicable period may begin when the final item is received where required by law.

You may also exercise your right of withdrawal before the goods have been delivered.

3

How to Exercise Your Right of Withdrawal

To withdraw from your purchase, you must notify us before the applicable withdrawal period expires.

Please email: support@simplelegumes.com

Your message should clearly state that you wish to withdraw from the purchase.

Please include, where possible:

You do not need to provide a reason for exercising a statutory EU right of withdrawal.

You may use the Model Withdrawal Form at the end of this Policy, but using the form is not mandatory. Czech consumer guidance specifically confirms that a consumer may withdraw by a clear statement and that the trader must provide a model withdrawal form.

It is sufficient for you to send your withdrawal notice before the withdrawal period expires.

4

Returning the Physical Book

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after informing us of your withdrawal, where this statutory period applies.

Returns should be sent to:

Dmytrii Krapyvianskyi
Simple Legumes
Klabalska I 4289
760 01 Zlín
Czech Republic

Please contact us before sending the return so that we can identify it correctly.

The book should be packaged carefully and securely to prevent damage during return transit.

You are not required to use the original shipping packaging, but we strongly recommend using suitable protective packaging.

Please retain proof of postage or tracking information until your return has been completed.

5

Condition of Returned Goods

You may inspect and handle the book only to the extent reasonably necessary to establish its nature, characteristics, and condition.

If the book has been handled beyond what is reasonably necessary and this results in a reduction in value, we may make an appropriate deduction from the refund where permitted by applicable law.

Normal inspection of the product does not automatically remove your right of withdrawal.

We do not charge a separate “restocking fee” for exercising a statutory EU withdrawal right.

6

Return Shipping Costs for Change-of-Mind Returns

For an ordinary change-of-mind return or statutory withdrawal where the product is not defective, damaged, or incorrect, you are responsible for the direct cost of returning the book to us, unless applicable law requires otherwise.

EU rules allow the consumer to bear direct return costs where the seller has informed the consumer of this in advance.

We strongly recommend using a trackable shipping service.

Simple Legumes is not responsible for a return parcel that is lost before it is received by us, except where mandatory law provides otherwise.

7

Refunds Following an EU Withdrawal

If you validly exercise your statutory right of withdrawal, we will reimburse the payments we are legally required to refund.

Because standard FedEx Priority delivery is incorporated into the displayed price of our physical books, the customer is not charged a separate standard shipping fee at checkout.

Where EU withdrawal rules apply, we will not deduct the original standard outbound delivery cost from the statutory reimbursement merely because shipping was included in the displayed product price.

The refund will be made using the same payment method used for the original transaction unless you expressly agree otherwise.

We will not charge a fee for issuing the refund.

We may withhold reimbursement until:

whichever occurs first, where permitted by applicable law.

Under EU/Czech rules, reimbursement following withdrawal must generally be made without undue delay and no later than 14 days after the trader is informed of the withdrawal, subject to this right to wait for the returned goods or proof of dispatch.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refunded amount appears in your account.

8

Voluntary Returns for Customers Outside the European Union

For customers residing outside the European Union, Simple Legumes voluntarily allows requests for change-of-mind returns made within 14 days after delivery, unless the law applicable to the customer gives them greater mandatory rights.

To request a return, contact: support@simplelegumes.com before sending the book back.

The book must be returned in a condition consistent with reasonable inspection and must be securely packaged.

For voluntary non-EU change-of-mind returns:

This voluntary policy does not replace or restrict rights that cannot legally be excluded in the customer’s jurisdiction.

9

Damaged Books

If your physical book arrives materially damaged, please contact us as soon as reasonably possible at: support@simplelegumes.com

Please provide:

Photographs help us assess the issue and, where appropriate, submit a claim with FedEx.

Failure to provide photographs does not remove any statutory consumer right where such a right applies.

Please do not return a damaged book before contacting us unless we instruct you to do so.

10

Defective or Incorrect Books

If you receive:

please contact us at support@simplelegumes.com.

For a damaged, defective, or incorrect book, we will normally seek to provide an appropriate replacement where this is reasonably possible.

If replacement is unavailable, disproportionate, cannot reasonably be provided, or another remedy is required by applicable consumer law, an appropriate refund or other statutory remedy will be offered.

EU consumers have statutory rights for non-conforming goods independently of the 14-day withdrawal right. Within the EU legal guarantee framework, necessary remedies for defective goods must be provided without cost to the consumer, including necessary shipping costs.

Nothing in this Policy limits those statutory rights.

11

Return Costs for Damaged, Defective or Incorrect Goods

If a return is reasonably required because the book is damaged, defective, or incorrect and Simple Legumes is legally responsible for the issue, you will not be required to bear necessary return costs where applicable consumer law requires us to cover them.

Please contact us before arranging the return, so that we can provide appropriate instructions.

Do not send a damaged or defective product using an expensive international service without first contacting us unless this is reasonably necessary or required by law.

12

Lost Shipments

Physical orders are shipped using FedEx and include tracking.

If tracking indicates that your order may be lost, or if there has been an unusually long delay, please contact: support@simplelegumes.com with your order number.

We will investigate the shipment with FedEx.

Where Simple Legumes arranged the carrier, merely handing the parcel to FedEx does not by itself eliminate mandatory consumer rights regarding delivery.

If a shipment is confirmed lost, we will provide an appropriate remedy, which may include replacement or refund, depending on the circumstances and applicable law.

13

Delivery Refusal and Unclaimed Parcels

If a parcel cannot be delivered because:

please contact us so that we can determine what happened.

If the parcel is returned to Simple Legumes, any refund or reshipment will be assessed based on the circumstances and applicable law.

Reasonable additional costs caused solely by incorrect delivery information or an unjustified refusal may be deducted or charged where legally permitted.

This section does not limit a valid statutory withdrawal or other mandatory consumer right.

14

Customs and Import Charges

Shipping is included in the price. Simple Legumes does not collect import duties, customs taxes, brokerage fees, or customs clearance charges. Depending on the destination, local customs authorities or the carrier may still impose:

Unless expressly stated otherwise at checkout, these charges are not collected by Simple Legumes and are the responsibility of the recipient.

Import duties, taxes, or fees paid directly to customs authorities, FedEx, or another third party cannot normally be refunded by Simple Legumes because we did not receive those amounts.

If you refuse delivery solely because you do not wish to pay applicable import charges, any refund will be determined after the shipment is returned to us and in accordance with applicable law and this Policy.

15

Exchanges

We do not currently operate a general exchange programme for change-of-mind purchases.

If you wish to change from Paperback to Hardcover or vice versa, please contact us before returning anything.

Where appropriate, the simplest process may be to return the original product in accordance with this Policy and place a new order.

This does not affect remedies available for defective or incorrect products.

16

Order Cancellation Before Dispatch

If you wish to cancel a physical book order before it has been dispatched, contact: support@simplelegumes.com as soon as possible.

If the shipment has not yet been handed to FedEx, we will make reasonable efforts to stop the order and process the cancellation.

If the order has already been dispatched, it may need to be handled as a return or statutory withdrawal instead.

Nothing in this section limits any applicable statutory withdrawal right.

17

Digital PDF Purchases

The Simple Legumes Digital PDF is sold separately from physical editions.

Digital purchases are processed through Paddle, which acts as the Merchant of Record.

Accordingly, requests for refunds relating to Digital PDF transactions are subject to Paddle’s Buyer Terms, Refund Policy, and applicable consumer law.

Paddle states that refund requests are handled under its Refund Policy and that mandatory local consumer rights continue to apply.

Refund requests relating to a Paddle transaction can be submitted through Paddle Buyer Support.

You may also contact us at support@simplelegumes.com if you need assistance identifying your purchase or accessing your Digital PDF.

18

Digital Withdrawal Rights

Consumers in certain jurisdictions, including the European Union, may have statutory withdrawal rights relating to digital content.

Under EU rules, the right to withdraw from digital content can cease once downloading or access begins where the consumer has expressly consented to immediate performance, acknowledged the resulting loss of the withdrawal right, and received the required confirmation.

Because Digital PDF purchases are processed by Paddle as Merchant of Record, the checkout consent process and refund handling for such transactions are governed by Paddle’s applicable terms and procedures.

Simple Legumes does not independently issue refunds directly to customers for transactions where Paddle is the seller. Paddle’s agreement with suppliers specifically provides that Paddle, as seller, handles the refund to the buyer.

19

Refund Method

For physical purchases, approved refunds are generally returned to the original payment method used for the purchase.

We do not normally issue refunds:

unless necessary and legally appropriate.

The time required for the funds to appear after a refund has been processed depends on Stripe, PayPal, your bank, card network, or other relevant payment provider.

20

Fraud, Abuse and Duplicate Claims

We reserve the right to investigate suspected:

This does not restrict legitimate statutory consumer rights.

Where a payment has also been disputed through a card issuer, PayPal, Paddle, or another payment provider, we may coordinate resolution through the applicable payment-dispute process.

21

Your Mandatory Consumer Rights

This Policy is intended to explain our return and refund procedures and does not exclude, restrict, or replace rights that you have under mandatory consumer law.

If the law applicable to you provides stronger rights than this Policy, those mandatory rights take precedence.

Model Withdrawal Form

For EU consumers exercising a statutory right of withdrawal. You may use this form, but it is not mandatory.

To:
Dmytrii Krapyvianskyi
trading as Simple Legumes
Klabalska I 4289
760 01 Zlín
Czech Republic
Email: support@simplelegumes.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods:

Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Email:
Signature of consumer(s): (only required if this form is submitted on paper)
Date:

(*) Delete as appropriate.

Contact

For questions about physical returns, damaged orders, withdrawals, or refunds, contact: support@simplelegumes.com

Please include your order number whenever possible.

For Digital PDF transactions processed through Paddle, Paddle’s applicable Buyer Terms and Refund Policy also apply. See Paddle Buyer Support.